Terms and Conditions

Terms and Conditions

If this is your first visit to the site, we invite you to read the information below, which contains the usage agreement, terms and conditions for using the site, as well as the order, receipt and return policy. The agreement mentioned below may be changed without prior notice or notice.

Use of the depth of coffee website:

Welcome to Amq Coffee website (https://umqcoffee.com) (referred to as the website), by browsing the website, you agree to the terms and conditions set out below. Amaq Coffee is an electronic service for Amaq Coffee Trading Corporation (C.T. 2051162756), which is located in the Kingdom of Saudi Arabia in the city of Al-Khobar in the Al-Bustan neighborhood along Prince Turki Street.

Confirmation:

When you have finished the shopping process and go to the shopping cart to complete the order, you will be able to confirm the order by clicking on the order confirmation box on the checkout page. When you confirm the order, you will receive an email to the email that has been added in the email field. In the event that the order is not available or cannot be delivered to you for any reason, the amount paid will be returned to you and you will be notified accordingly.

Stock and Prices:

Although we are keen to continuously track the status of products and prices, and make sure that the products displayed on the site reflect what is in stock and the real price of the product, we cannot guarantee that the product ordered will reach you at the displayed price either because it is out of stock or the displayed price does not match the actual price, You will be notified by email if this happens.

Privacy policy:

We have a responsibility to maintain the confidentiality of your information and will not be shared with any third party for the purpose of trading the information.

Shipping:

Shipment shall take place within a maximum period of three working days from the date of the order after fulfilling the payment terms, and the shipment shall be delivered within a period not exceeding five working days from the date of shipment. In the event that the shipment does not arrive during this period, the customer can refuse to receive the shipment and has the right to demand a refund of the amount paid.

Delivery, Cancellation, Return and Exchange:

The delivery representative tries to contact you four times, first by text message and then by calls. If you do not respond to any of the communication attempts, the site reserves the right to return the shipment and ask you to collect it from the store.

Upon receiving the shipment, the representative will ask you to either sign the receipt of the shipment or show a copy of the national ID to confirm receipt of the shipment, and in the event that these two methods are not provided, the shipment may not be delivered and the site reserves the right to ask you to receive the shipment from the store.

You can cancel the order as long as it has not been received by the delivery representative, and the amount paid will be refunded to you bearing in mind that the site reserves the right to keep the amount equal to the transfer fee charged by the bank or broker.

You can return some or all of the contents of the order to the site and get a refund under the following conditions:

  • That the condition of the reference product is new as it arrived to you, and the site maintains a refusal to return a product that has been opened.
  • The coffee bag must be in good condition and the coffee inside has not been affected in any way during the period between the arrival of the shipment and the return, and the site maintains a refusal to return the coffee bags.
  • To be returned within a maximum period of one week from the date of receiving the shipment.
  • When returning some or all of the contents of the order under the above conditions, you may also exchange some or all of the contents of the order with other products on the site.